At HobbyTown we are dedicated toward the delivery of the highest level of online customer service. We want to exceed your expectations by offering new, high quality products at affordable prices, and sending tracking information with every package that leaves our facility. When you buy from HobbyTown, we want you to feel like you were face to face with us in a store. Please contact us with any questions at or (402) 417-4880. Our normal business hours are Monday through Friday, 8:00am to 5:00pm (CST). Because we are a family oriented business, we are closed for the following holidays: New Year's Day, Memorial Day, U.S. Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving, and Christmas. Thanks for shopping with HobbySoup!
Tax Policy
Nebraska, South Dakota, Arizona, and Kansas state residents are subject to sales tax.
All orders are shipped via FedEx or USPS with tracking information. However, we can only ship orders to P.O. Boxes using USPS. Please note the following information regarding shipping rates of your order from HobbySoup: Free standard shipping to the continental U.S. Weight based shipping to Alaska, Hawaii, APO/FPO's and US Protectorates Expedited shipping is available (additional charge) International Shipping is not available at this time
Please contact us before leaving neutral or negative feedback. We want you to be fully satisfied with every item that you purchase from HobbyTown. We will gladly accept your return or exchange of unopened merchandise, in resellable condition, within thirty (30) days of the original delivery date. Due to restrictions placed upon us by product manufacturers, once an item is opened, all issues/questions regarding defective items, product inquiries and product warranties (including repairs, replacements or exchanges) are handled directly by the manufacturer of the item in question. If there is an issue regarding damage due to shipping, please contact us at or call (402) 417-4880. No returned merchandise will be accepted without a Return Material Authorization (RMA). To obtain a RMA, please send us an email at At that time, we will agree upon what course of action will best satisfy your needs. You may choose between an exchange of a like item or refund. If you choose a refund, HobbySoup reserves the right to charge a 15 percent restocking fee, initial shipping costs incurred and yours to return the item will not be reimbursed. We will credit you in the same manner as your original payment within 7 days of receiving the returned item. We will pay the return shipping only if the return is a result of our error. Once a RMA # has been obtained, please send all unopened items purchased from HobbySoup within 30 days of the original delivery to: HobbyTown E-Commerce Return RMA # (Your RMA here) 1233 Libra Dr. Lincoln, NE 68512 Best Regards, The HobbyTown Customer Service Team
Tel: 1(402)417-4880
Hours: M-F 8-5 (CST)

Mailing Address:
HobbyTown E-commerce
1233 Libra Dr.
Lincoln, NE 68512